Houston Water Department Phone Numbers and Emails

Customer Service Number:

  • (713) 371-1400
Send Message

Customer Service:

  • (713) 837-0311
    City Services 24/7
  • (713) 371-1111
    Drainage Service
  • (832) 394-8888
    Taps and Meters
  • (346) 201-7342
    W.A.T.E.R Fund Program

Report Fraud:

  • (713) 884-3131
    Water Theft

Accounting/ Billing:

  • (832) 394-2455
    High Bill Inquiry
  • (713) 371-1265
    Pay by Phone

Houston Water Department Emails:

Business Customer Service
Commercial Customers
Customer Service
Drainage Customers, Houston 311 City Services, Residential Customers, Taps and Meters, W.A.T.E.R Fund Program
Media
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How to Contact Houston Water Department Customer Service?

Most Popular Number:

(713) 371-1400
Total calls: 120 Issues resolved: 5 Last call: Mar 27, 2024

What is the Houston Water Department Phone Number?

Should you wish to engage with the Water Department Customer Service, employ the numerical sequence (713) 371-1400. This numeric cipher serves as a conduit for customer queries or issues of a service-oriented nature. Availability of the customer service squad spans the temporal expanse of Monday through Friday, from 8:00 am to 7:00 pm within the Central Time zone.
In instances of immediate crises, exemplified by malfunctions in the water main or pipeline, direct your dialing endeavors towards (713) 843-5483. This Houston Water Department Customer Service hotline stands in perpetual operation, around the clock, ensuring swift redressal of any pressing concerns.

How Can I Contact the Houston Water Department Support via the Website?

To initiate communication with the support arm of the Water Department Customer Service through their online portal, navigate to the City of Houston Water website. Within this cyber realm, diverse avenues for customer service await exploration, encompassing initiation or cessation of service, bill settlement, and perusal of account details. Those in possession of an www.houstonwater.org account can seamlessly log in to oversee their service management. As for nascent clients, a pathway exists to forge an account and configure payment mechanisms spanning credit card, debit, or direct deposit.

What is the Houston Water Department Customer Service Email Address?

For matters concerning the Water Department Customer Service, you can direct your electronic missives to customer.service@houstontx.gov. This electronic address accommodates an array of concerns, spanning general inquiries, account oversight, and the lodgment of grievances. In the process of composing your email, endeavor to incorporate a thorough exposition of the particulars relevant to your quandary or concern, fortifying the Houston Water Department Customer Service prospects for a response that is both punctual and precise.

What is the Houston Water Department Address?

The Houston Water Department Address is encapsulated within the alphanumeric designation of P. O. Box 4863, Houston, Texas 77210-4863, United States. This particular locational cipher is apt for the dispatch of postal missives, documents, or for the eventuality of a visit to the physical premises. In the eventuality of a visitation, it is prudent to employ the telephonic conduit to ascertain the operational status of the office and, if deemed requisite, to use a preordained Water Department Customer Service appointment.

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Contact Information

Houston Water Department Website:

Houston Water Department Help Center:

Corporate Office Address:

Houston Water Department
P. O. Box 4863
Houston , Texas 77210-4863
United States

Other Info (opening hours):

Additional Fax Numbers:

W.A.T.E.R Fund Program: +1(713) 371-1069

Adjustment Forms: +1(713) 371-1098

Residential Connects: +1(713) 371-1389

Commercial Connects: +1(713) 371-1057

Drainage: +1(281) 407-2858

Taps and Meters: +1 (832) 394 9608


Hours:

Monday - Friday: 8:00am - 7:00pm


Payments Mailing Address:

Customer Account Services

P. O. Box 1560

Houston, TX 77251-1560


Overnight Payments Address:

Customer Account Services

4200 Leeland

Houston, TX 77023-3016

More contact details

Fax:

+1(713) 371-1130

Houston Water Department Rating Based on 15 Reviews

Rating details

3.1
more details
Customer service
Website
Price Affordability
Product or Service Quality

Rating stats

Rating trend

Summary of Houston Water Department Customer Service Calls

211 TOTAL
CALLS
03:32 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Houston Water Department?

Payments and Charges Question:

  • “Payment arrangements”
  • “Trying to pay water bill online”
  • “Billed in error”

Staff Question:

  • “New service”
  • “Switch services”
  • “Turn on service”

Request for Information Question:

  • “Put on hold i need to talk with someone”
  • “How much is my bill”
  • “Extension request”

Product/ Service Question:

  • “Broken water main cover - safety hazard”
  • “Damage my yard”
  • “My unground water meter box is broken and I reported it the service dept months ago. They gave a job no. But no one came out. Now I want purchase a replacement box for the one that shattered so I cam do the work myself. where can get one?”

Account Question:

  • “Need the sewer 13118 joliet st.77015 And toliets plubing super clogged i think its bullets or pieces to a stolen gun. either way theres definatly something cloging up the toilet. plus the bullet hole in the floor board&bleached floor in1strm”
  • “Account Help”
  • “Balance”

Activation/ Cancellation Question:

  • “Cancel transfer order”
  • “Canceling service”
  • “Cancel water service”

Return/ Replace Question:

  • “Stolen water meter cover needs replaced”

Other Question:

  • “Quiero que me envíen mi factura a mi email”
  • “Water keeps running at meter”
  • “Can't find water meters”

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