Contact Houston Water Department Customer Service
Houston Water Department Phone Numbers and Emails
Customer Service Number:
-
(713) 371-1400
Customer Service:
-
(713) 837-0311City Services 24/7
-
(713) 371-1111Drainage Service
-
(832) 394-8888Taps and Meters
Houston Water Department Emails:
Contact Information
Houston Water Department Website:
Houston Water Department Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
W.A.T.E.R Fund Program: +1(713) 371-1069
Adjustment Forms: +1(713) 371-1098
Residential Connects: +1(713) 371-1389
Commercial Connects: +1(713) 371-1057
Drainage: +1(281) 407-2858
Taps and Meters: +1 (832) 394 9608
Hours:
Monday - Friday: 8:00am - 7:00pm
Payments Mailing Address:
Customer Account Services
P. O. Box 1560
Houston, TX 77251-1560
Overnight Payments Address:
Customer Account Services
4200 Leeland
Houston, TX 77023-3016
Fax:
Summary of Houston Water Department Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Houston Water Department?
Payments and Charges Question:
- “Payment arrangements”
- “Trying to pay water bill online”
- “Billed in error”
Staff Question:
- “New service”
- “Switch services”
- “Turn on service”
Request for Information Question:
- “Put on hold i need to talk with someone”
- “How much is my bill”
- “Extension request”
Product/ Service Question:
- “Broken water main cover - safety hazard”
- “Damage my yard”
- “My unground water meter box is broken and I reported it the service dept months ago. They gave a job no. But no one came out. Now I want purchase a replacement box for the one that shattered so I cam do the work myself. where can get one?”
Account Question:
- “Need the sewer 13118 joliet st.77015 And toliets plubing super clogged i think its bullets or pieces to a stolen gun. either way theres definatly something cloging up the toilet. plus the bullet hole in the floor board&bleached floor in1strm”
- “Account Help”
- “Balance”
Activation/ Cancellation Question:
- “Cancel transfer order”
- “Canceling service”
- “Cancel water service”
Return/ Replace Question:
- “Stolen water meter cover needs replaced”
Other Question:
- “Quiero que me envíen mi factura a mi email”
- “Water keeps running at meter”
- “Can't find water meters”
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